Azure Monitor and ServiceNow Integration

Input and output integration overview

<p>Gather metrics from Azure resources using the Azure Monitor API.</p>

<p>This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the <code>nowmetric</code> serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.</p>

Integration details

Azure Monitor

<p>The Azure Monitor Telegraf plugin is specifically designed for gathering metrics from various Azure resources using the Azure Monitor API. Users must provide specific credentials such as <code>client_id</code>, <code>client_secret</code>, <code>tenant_id</code>, and <code>subscription_id</code> to authenticate and gain access to their Azure resources. Additionally, the plugin supports functionality to collect metrics from both individual resources and resource groups or subscriptions, allowing for flexible and scalable metric collection tailored to user needs. This plugin is ideal for organizations leveraging Azure cloud infrastructure, providing crucial insights into resource performance and utilization over time, facilitating proactive management and optimization of cloud resources.</p>

ServiceNow

<p>Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.</p>

Configuration

Azure Monitor

ServiceNow

Input and output integration examples

Azure Monitor

<ol> <li> <p><strong>Dynamic Resource Monitoring</strong>: Use the Azure Monitor plugin to dynamically gather metrics from Azure resources based on specific criteria like tags or resource types. Organizations can automate the process of loading and unloading resource metrics, enabling better performance tracking and optimization based on resource utilization patterns.</p> </li> <li> <p><strong>Multi-Cloud Monitoring Integration</strong>: Integrate metrics collected from Azure Monitor with other cloud providers using a centralized monitoring solution. This allows organizations to view and analyze performance data across multiple cloud deployments, providing a holistic overview of resource performance and costs, and streamlining operations.</p> </li> <li> <p><strong>Anomaly Detection and Alerting</strong>: Leverage the metrics gathered via the Azure Monitor plugin in conjunction with machine learning algorithms to detect anomalies in resource utilization. By establishing baseline performance metrics and automatically alerting on deviations, organizations can mitigate risks and address performance issues before they escalate.</p> </li> <li> <p><strong>Historical Performance Analysis</strong>: Use the collected Azure metrics to conduct historical analysis by feeding the data into a data warehousing solution. This enables organizations to track trends over time, allowing for detailed reporting and decision-making based on historical performance data.</p> </li> </ol>

ServiceNow

<ol> <li> <p><strong>Proactive Incident Management</strong>: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.</p> </li> <li> <p><strong>End-to-End Application Monitoring</strong>: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.</p> </li> <li> <p><strong>Dynamic CI Performance Tracking</strong>: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.</p> </li> <li> <p><strong>Cloud Resource Optimization</strong>: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.</p> </li> </ol>

Feedback

Thank you for being part of our community! If you have any general feedback or found any bugs on these pages, we welcome and encourage your input. Please submit your feedback in the InfluxDB community Slack.