ctrlX Data Layer and ServiceNow Integration
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Powerful Performance, Limitless Scale
Collect, organize, and act on massive volumes of high-velocity data. Any data is more valuable when you think of it as time series data. with InfluxDB, the #1 time series platform built to scale with Telegraf.
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Input and output integration overview
<p>The ctrlX plugin is designed to gather data seamlessly from the ctrlX Data Layer middleware, widely used in industrial automation.</p>
<p>This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the <code>nowmetric</code> serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.</p>
Integration details
ctrlX Data Layer
<p>The ctrlX Telegraf plugin provides a means to gather data from the ctrlX Data Layer, a communication middleware designed for professional automation applications. This plugin allows users to connect to ctrlX CORE devices, enabling the collection and monitoring of various metrics related to industrial and building automation, robotics, and IoT. The configuration options allow for detailed specifications of connection settings, subscription properties, and sampling rates, facilitating effective integration with the ctrlX Data Layer to meet customized monitoring needs, while leveraging the unique capabilities of the ctrlX platform.</p>
ServiceNow
<p>Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.</p>
Configuration
ctrlX Data Layer
ServiceNow
Input and output integration examples
ctrlX Data Layer
<ol> <li> <p><strong>Industrial Automation Monitoring</strong>: Utilize this plugin to continuously monitor key performance indicators from a manufacturing system controlled by ctrlX CORE devices. By subscribing to specific data nodes that provide real-time metrics such as resource availability or machine uptime, manufacturers can dynamically adjust their operations for increased efficiency and minimal downtime.</p> </li> <li> <p><strong>Energy Consumption Analysis</strong>: Collect energy consumption data from IoT-enabled ctrlX CORE platforms in a smart building setup. By analyzing trends and patterns in energy use, facility managers can optimize operating strategies, reduce energy costs, and support sustainability initiatives, making informed decisions about resource allocation and predictive maintenance.</p> </li> <li> <p><strong>Predictive Maintenance for Robotics</strong>: Gather telemetry data from robotics applications deployed in warehousing environments. By monitoring vibration, temperature, and operational parameters in real-time, organizations can predict equipment failures before they occur, leading to reduced maintenance costs and enhanced robotic system uptime through timely interventions.</p> </li> <li> <p><strong>Cross-Platform Data Integration</strong>: Connect data gathered from ctrlX CORE devices into a centralized Cloud data warehouse using this plugin. By streaming real-time metrics to other systems, organizations can create a unified view of operational performance across various manufacturing and operational systems, enabling data-driven decision-making across diverse platforms.</p> </li> </ol>
ServiceNow
<ol> <li> <p><strong>Proactive Incident Management</strong>: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.</p> </li> <li> <p><strong>End-to-End Application Monitoring</strong>: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.</p> </li> <li> <p><strong>Dynamic CI Performance Tracking</strong>: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.</p> </li> <li> <p><strong>Cloud Resource Optimization</strong>: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.</p> </li> </ol>
Feedback
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Powerful Performance, Limitless Scale
Collect, organize, and act on massive volumes of high-velocity data. Any data is more valuable when you think of it as time series data. with InfluxDB, the #1 time series platform built to scale with Telegraf.
See Ways to Get Started
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