gNMI and ServiceNow Integration
Powerful performance with an easy integration, powered by Telegraf, the open source data connector built by InfluxData.
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Table of Contents
Powerful Performance, Limitless Scale
Collect, organize, and act on massive volumes of high-velocity data. Any data is more valuable when you think of it as time series data. with InfluxDB, the #1 time series platform built to scale with Telegraf.
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Input and output integration overview
<p>The gNMI (gRPC Network Management Interface) Input Plugin collects telemetry data from network devices using the gNMI Subscribe method. It supports TLS for secure authentication and data transmission.</p>
<p>This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the <code>nowmetric</code> serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.</p>
Integration details
gNMI
<p>This input plugin is vendor-agnostic and can be used with any platform that supports the gNMI specification. It consumes telemetry data based on the gNMI Subscribe method, allowing for real-time monitoring of network devices.</p>
ServiceNow
<p>Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.</p>
Configuration
gNMI
ServiceNow
Input and output integration examples
gNMI
<ol> <li> <p><strong>Monitoring Cisco Devices</strong>: Use the gNMI plugin to collect telemetry data from Cisco IOS XR, NX-OS, or IOS XE devices for performance monitoring.</p> </li> <li> <p><strong>Real-time Network Insights</strong>: With the gNMI plugin, network administrators can gain insights into real-time metrics such as interface statistics and CPU usage.</p> </li> <li> <p><strong>Secure Data Collection</strong>: Configure the gNMI plugin with TLS settings to ensure secure communication while collecting sensitive telemetry data from devices.</p> </li> <li> <p><strong>Flexible Data Handling</strong>: Use the subscription options to customize which telemetry data you want to collect based on specific needs or requirements.</p> </li> <li> <p><strong>Error Handling</strong>: The plugin includes troubleshooting options to handle common issues like missing metric names or TLS handshake failures.</p> </li> </ol>
ServiceNow
<ol> <li> <p><strong>Proactive Incident Management</strong>: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.</p> </li> <li> <p><strong>End-to-End Application Monitoring</strong>: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.</p> </li> <li> <p><strong>Dynamic CI Performance Tracking</strong>: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.</p> </li> <li> <p><strong>Cloud Resource Optimization</strong>: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.</p> </li> </ol>
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Powerful Performance, Limitless Scale
Collect, organize, and act on massive volumes of high-velocity data. Any data is more valuable when you think of it as time series data. with InfluxDB, the #1 time series platform built to scale with Telegraf.
See Ways to Get Started
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