JTI OpenConfig Telemetry and ServiceNow Integration

Input and output integration overview

<p>The JTI OpenConfig Telemetry plugin allows users to collect real-time telemetry data from devices running Juniper’s implementation of the OpenConfig model, leveraging the Junos Telemetry Interface for efficient data retrieval.</p>

<p>This output plugin streams metrics from Telegraf directly to a ServiceNow MID Server via HTTP, leveraging the <code>nowmetric</code> serializer for efficient integration with ServiceNow’s Operational Intelligence and Event Management.</p>

Integration details

JTI OpenConfig Telemetry

<p>This plugin reads data from Juniper Networks’ OpenConfig telemetry implementation using the Junos Telemetry Interface (JTI). OpenConfig is an initiative aimed at enabling standardized and open network device telemetry through a common model for various devices and protocols. The JTI allows for the collection of this telemetry data in a real-time manner from various sensors defined within the configuration. Configurable parameters for this plugin include the ability to specify device addresses, authentication credentials, sampling frequency, and multiple sensors with potentially different reporting rates. The plugin uniquely handles time-stamping either through the collection time or the timestamp provided in the data, allowing for flexibility in how data is processed. Given its support for TLS for secure communication, the plugin is well-suited for integration into both traditional and modern network management systems, enhancing visibility into network performance and reliability.</p>

ServiceNow

<p>Telegraf can be used to send metric data directly to a ServiceNow MID Server REST endpoint. Metrics are formatted either using ServiceNow’s Operational Intelligence (OI) format or JSONv2 format, enabling seamless integration with ServiceNow’s Event Management and Operational Intelligence platforms. The serializer batches metrics efficiently, reducing network overhead by minimizing the number of HTTP POST requests. This integration allows users to quickly leverage metrics in ServiceNow for enhanced observability, proactive incident management, and performance monitoring, with ServiceNow’s operational intelligence capabilities.</p>

Configuration

JTI OpenConfig Telemetry

ServiceNow

Input and output integration examples

JTI OpenConfig Telemetry

<ol> <li> <p><strong>Network Performance Monitoring</strong>: Use the JTI OpenConfig Telemetry plugin to monitor network performance metrics from multiple Juniper devices in real-time. By configuring various sensors, operators can gain insights into interface performance, traffic patterns, and error rates, allowing for proactive troubleshooting and optimization of the network.</p> </li> <li> <p><strong>Automated Fault Detection</strong>: Integrate the telemetry data collected via this plugin with a fault detection system that triggers alerts based on predefined thresholds. For example, when a specific sensor indicates a fault or threshold breach, automated scripts can be initiated to remediate the situation, dramatically improving response times.</p> </li> <li> <p><strong>Historical Performance Analysis</strong>: By forwarding the collected telemetry data into a time-series database, organizations can perform historical analysis on network performance. This enables teams to identify trends over time, spot anomalies, and make more informed decisions regarding network capacity planning and resource allocation.</p> </li> <li> <p><strong>Real-Time Dashboards for Network Operations</strong>: Leverage the real-time data gathered through this plugin to power visualization dashboards that provide network operators with live insights into performance metrics. This facilitates better operational awareness and quicker decision-making during critical events.</p> </li> </ol>

ServiceNow

<ol> <li> <p><strong>Proactive Incident Management</strong>: Utilize the Telegraf and ServiceNow integration to stream infrastructure and application metrics in real-time to ServiceNow Event Management. Automatically trigger incidents or remediation workflows based on thresholds, significantly reducing incident detection and response times.</p> </li> <li> <p><strong>End-to-End Application Monitoring</strong>: Deploy Telegraf agents across multiple layers of an application stack, sending performance metrics directly into ServiceNow. Leveraging ServiceNow’s Operational Intelligence, teams can correlate metrics across components, quickly identifying performance bottlenecks.</p> </li> <li> <p><strong>Dynamic CI Performance Tracking</strong>: Integrate Telegraf metrics with ServiceNow’s CMDB by using this plugin to push performance data, allowing automatic updates of Configuration Item (CI) health states based on live metrics. This ensures an accurate and current state of infrastructure health in ServiceNow.</p> </li> <li> <p><strong>Cloud Resource Optimization</strong>: Collect metrics from hybrid and multi-cloud infrastructures using Telegraf, streaming directly to ServiceNow. Leverage these metrics for real-time analytics, predictive capacity planning, and resource optimization, enabling proactive management and reduced operational costs.</p> </li> </ol>

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